Privacy Policy
Effective date: 10 February 2026
This Privacy Policy explains how Neuronova Assist Ltd (“we”, “us”, “our”) collects, uses, stores, and shares personal data when you use our website and contact us. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are (Controller)
Neuronova Assist Ltd is the controller of personal data processed through this website.
- Address: Neuronova Assist Ltd, 14 Farringdon Street, London EC4A 4AB, United Kingdom
- Phone: +44 20 7123 4567
- Email: [email protected]
2. Personal data we collect
We collect personal data that you choose to provide and limited technical data required to operate the website.
Data you submit
- Name and contact details (email, phone)
- Organisation name (if provided)
- Message content you enter into our contact form or email
Technical data
- Basic device and browser information
- Approximate timestamp of visits and pages viewed
- Cookie preference choice (accept or reject)
We do not intentionally collect special category data (such as health data) through this website. Please do not submit sensitive information via the contact form.
3. How we use your data and lawful bases
We use your personal data only for legitimate business purposes, and we rely on the following lawful bases under UK GDPR:
- Contract or pre-contract steps: to respond to enquiries and provide proposals or services you request.
- Legitimate interests: to maintain site security, prevent abuse, and improve our website and service quality.
- Consent: for optional cookies or similar technologies, where applicable.
4. Cookies
We use cookies and similar technologies for essential site functionality and to store your cookie preference. Optional cookies (if enabled) are only used with your choice.
Cookie preference storage
Your accept or reject decision is stored in your browser using local storage or, if unavailable, a cookie with a limited lifetime. This prevents the consent banner from reappearing unnecessarily.
5. Sharing and international transfers
We do not sell your personal data. We may share data with service providers that support website delivery, email, and security, where necessary. If any provider processes data outside the UK, we will use appropriate safeguards, such as UK International Data Transfer Agreements or adequacy regulations where applicable.
6. Data retention
We retain personal data only as long as needed for the purposes described in this policy. Enquiry communications are typically retained for up to 24 months, unless we are required to retain them longer for legal, tax, or contractual reasons.
7. Your rights
Under UK GDPR, you may have rights including access, rectification, erasure, restriction, objection, and data portability. To exercise your rights, contact us using the details above. We may need to verify your identity before responding.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). We encourage you to contact us first so we can address your concerns.
8. Security
We implement appropriate technical and organisational measures to protect personal data, including access controls and secure communication practices. No method of transmission or storage is completely secure, but we work to reduce risks.
9. Changes to this policy
We may update this policy from time to time. When we do, we will revise the effective date at the top of this page.
Contact
If you have questions about this policy or how we handle data, contact us at [email protected] or call +44 20 7123 4567.
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